:root{--ink:#17211c;--muted:#718078;--line:#e4eae6;--soft:#f4f7f5;--green:#0d8f61;--green-dark:#08734e;--mint:#ddf7ec;--danger:#c64040;--white:#fff;--shadow:0 16px 50px rgba(23,33,28,.09)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,"Segoe UI",Arial,sans-serif;color:var(--ink)}button,input,select,textarea{font:inherit}button,a{transition:.18s ease}.hidden{display:none!important}.muted{color:var(--muted)}.eyebrow{font-size:11px;letter-spacing:.16em;font-weight:800;color:var(--green);margin:0 0 6px}.brand-mark{width:58px;height:58px;border-radius:18px;display:grid;place-items:center;background:linear-gradient(145deg,#0e9f6e,#066746);color:#fff;font-size:29px;font-weight:900;box-shadow:0 10px 24px rgba(13,143,97,.25);margin:0 auto 22px}.brand-mark.small{width:38px;height:38px;border-radius:12px;font-size:20px;margin:0;box-shadow:none}.alert{padding:11px 13px;border-radius:10px;margin:12px 0;font-size:13px}.alert.error{background:#fff0f0;color:#9f2727;border:1px solid #ffd1d1}.alert.success{background:var(--mint);color:#08734e;border:1px solid #bcebd7}
.auth-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 15% 5%,#ddf7ec 0,transparent 36%),linear-gradient(145deg,#f7faf8,#edf3ef)}.auth-card{width:min(430px,100%);padding:42px;border:1px solid #e5ebe7;border-radius:24px;background:rgba(255,255,255,.94);box-shadow:var(--shadow)}.auth-card h1{margin:0;font-size:31px;text-align:center}.auth-card>.eyebrow,.auth-card>.muted{text-align:center}.auth-card>.muted{margin:8px 0 28px}.stack-form{display:grid;gap:16px}.stack-form label,.details-pane label,.user-form label{display:grid;gap:7px;font-size:12px;font-weight:750;color:#4c5c53}.stack-form input,.stack-form select,.details-pane input,.details-pane textarea,.user-form input,.user-form select,.file-bar input{width:100%;border:1px solid #dbe4de;background:#fff;border-radius:11px;padding:12px;color:var(--ink);outline:none}.stack-form input:focus,.stack-form select:focus,.details-pane input:focus,.details-pane textarea:focus,.user-form input:focus,.user-form select:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(13,143,97,.11)}
.primary-btn,.secondary-btn,.danger-btn,.ghost-btn,.send-btn,.icon-btn{border:0;border-radius:10px;padding:10px 14px;cursor:pointer;font-weight:750;text-decoration:none;display:inline-flex;align-items:center;justify-content:center}.primary-btn,.send-btn{background:var(--green);color:#fff}.primary-btn:hover,.send-btn:hover{background:var(--green-dark)}.secondary-btn{background:#edf3ef;color:#425249}.secondary-btn:hover{background:#dde8e1}.danger-btn{background:#fff0f0;color:var(--danger)}.ghost-btn{background:transparent;color:#4f6056;border:1px solid var(--line)}.ghost-btn:hover{background:var(--soft)}.icon-btn{width:38px;height:38px;padding:0;font-size:20px;background:var(--soft);color:#56675e}.icon-btn:hover{background:#e3ebe6}
.app-page{height:100vh;overflow:hidden;background:var(--soft)}.topbar{height:66px;padding:0 20px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.brand,.top-actions{display:flex;align-items:center;gap:12px}.brand>div{display:grid}.brand strong{font-size:15px}.brand small{font-size:11px;color:var(--muted);margin-top:2px}.top-actions form{margin:0}.user-chip{font-size:12px;font-weight:700;padding:8px 12px;border-radius:20px;background:var(--mint);color:var(--green-dark)}.inbox-grid{height:calc(100vh - 66px);display:grid;grid-template-columns:350px minmax(420px,1fr) 0;transition:grid-template-columns .2s}.inbox-grid.details-open{grid-template-columns:350px minmax(420px,1fr) 310px}.conversation-pane,.chat-pane,.details-pane{background:#fff;min-width:0}.conversation-pane{border-right:1px solid var(--line);display:flex;flex-direction:column}.pane-head{padding:20px 18px 14px;display:flex;justify-content:space-between;align-items:center}.pane-head h1{font-size:22px;margin:0}.filters{padding:0 14px 14px;border-bottom:1px solid var(--line)}.filters input,.filters select,.composer select{width:100%;border:1px solid var(--line);border-radius:10px;background:var(--soft);padding:10px 11px;outline:none}.filter-row{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:8px}.conversation-list{overflow-y:auto;flex:1}.conversation-item{width:100%;padding:14px 16px;border:0;border-bottom:1px solid #edf1ee;background:#fff;text-align:left;cursor:pointer}.conversation-item:hover{background:#f8faf9}.conversation-item.active{background:#e8f8f1;border-left:3px solid var(--green);padding-left:13px}.conversation-line{display:flex;align-items:center;justify-content:space-between;gap:8px}.conversation-name{font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-time{font-size:10px;color:var(--muted);white-space:nowrap}.conversation-preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:6px}.conversation-meta{display:flex;align-items:center;gap:6px;margin-top:8px}.pill{font-size:10px;font-weight:800;padding:3px 7px;border-radius:10px;background:#edf3ef;color:#53635a}.pill.unread{background:var(--green);color:#fff}.pill.bot{background:#fff2d8;color:#8b5e00}.loading,.empty-list{padding:36px;text-align:center;color:var(--muted);font-size:13px}
.chat-pane{min-width:0}.empty-chat{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted)}.empty-chat h2{color:#46564d;margin:10px 0 3px}.empty-chat p{margin:0;font-size:13px}.empty-icon{font-size:38px}.active-chat{height:100%;display:flex;flex-direction:column}.chat-head{min-height:75px;padding:12px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.chat-head h2{font-size:17px;margin:0}.chat-head p{font-size:11px;color:var(--muted);margin:5px 0 0}.chat-actions{display:flex;gap:7px}.message-list{flex:1;overflow-y:auto;padding:24px;background-color:#f4f7f5;background-image:radial-gradient(#d8e4dc 1px,transparent 1px);background-size:22px 22px}.message-row{display:flex;margin:8px 0}.message-row.inbound{justify-content:flex-start}.message-row.outbound,.message-row.system{justify-content:flex-end}.bubble{max-width:min(72%,680px);padding:10px 13px;border-radius:14px;background:#fff;box-shadow:0 2px 8px rgba(35,50,42,.06);white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}.outbound .bubble{background:#d9f7e9;border-bottom-right-radius:4px}.inbound .bubble{border-bottom-left-radius:4px}.bubble-meta{font-size:9px;color:#7b8981;margin-top:6px;text-align:right}.bubble img,.bubble video{display:block;max-width:100%;max-height:360px;border-radius:9px;margin-bottom:7px}.bubble a{color:var(--green-dark);font-weight:700}.composer{padding:12px 16px;border-top:1px solid var(--line);background:#fff}.composer>select{width:auto;min-width:180px;padding:7px 10px;margin-bottom:8px;font-size:11px}.composer-row{display:flex;align-items:flex-end;gap:9px}.composer textarea{flex:1;resize:none;max-height:130px;border:1px solid #dbe4de;background:var(--soft);border-radius:15px;padding:12px 14px;outline:none}.composer textarea:focus{border-color:var(--green)}.attach-btn{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:var(--soft);font-size:24px;cursor:pointer}.send-btn{height:42px;padding:0 20px}.file-bar{display:grid;grid-template-columns:auto 1fr auto auto;gap:9px;align-items:center;padding:10px;background:var(--soft);border-radius:12px}.file-bar span{font-size:11px;font-weight:750;max-width:150px;overflow:hidden;text-overflow:ellipsis}.details-pane{border-left:1px solid var(--line);padding:18px;overflow:hidden;display:grid;align-content:start;gap:16px}.details-head{display:flex;justify-content:space-between;align-items:center}.details-head h2{font-size:17px;margin:0}
.admin-page{background:var(--soft);min-height:100vh}.admin-shell{max-width:1200px;margin:0 auto;padding:30px 20px 70px}.admin-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.admin-title h1{margin:0;font-size:28px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.stat-card{display:grid;gap:4px;padding:18px 20px;background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 5px 20px rgba(23,33,28,.04)}.stat-card strong{font-size:29px;color:var(--green-dark)}.stat-card span{font-size:11px;font-weight:750;color:var(--muted)}.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}.admin-card{background:#fff;border:1px solid var(--line);border-radius:17px;padding:22px;box-shadow:0 5px 20px rgba(23,33,28,.04);margin-bottom:18px}.admin-card.wide{grid-column:1/-1}.admin-card h2{font-size:17px;margin:0 0 18px}.user-form{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.user-form fieldset{grid-column:1/-1;border:1px solid var(--line);border-radius:12px;padding:13px}.user-form>button{grid-column:1/-1}.canned-form{display:grid;grid-template-columns:1fr 1fr 2fr auto;gap:15px;align-items:end}.canned-form label{display:grid;gap:7px;font-size:12px;font-weight:750;color:#4c5c53}.canned-form input,.canned-form select,.canned-form textarea{width:100%;border:1px solid #dbe4de;background:#fff;border-radius:11px;padding:12px;color:var(--ink);outline:none}.canned-form textarea{resize:vertical}.check-grid{display:flex;flex-wrap:wrap;gap:12px}.check-grid label{display:flex;align-items:center;gap:6px}.check-grid input{width:auto}.data-row{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--line);font-size:12px}.data-row:last-child{border-bottom:0}.data-row>div:first-child{display:grid;gap:4px;min-width:0;flex:1}.data-row small{color:var(--muted);overflow-wrap:anywhere}.data-row strong{font-size:13px}.child-row{margin-left:24px;padding-left:14px;border-left:3px solid var(--mint)}.permission-editor{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px;margin:0 0 10px;background:var(--soft);border-radius:12px}
@media(max-width:980px){.inbox-grid,.inbox-grid.details-open{grid-template-columns:310px 1fr}.details-pane{position:fixed;right:0;top:66px;bottom:0;width:310px;z-index:5;box-shadow:-12px 0 35px rgba(0,0,0,.12);transform:translateX(100%);transition:.2s}.details-open .details-pane{transform:translateX(0)}.user-form{grid-template-columns:1fr 1fr}.canned-form{grid-template-columns:1fr 1fr}.canned-form .grow{grid-column:1/-1}.stats-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:720px){.user-chip{display:none}.inbox-grid,.inbox-grid.details-open{grid-template-columns:1fr}.conversation-pane{width:100%}.chat-pane{display:none;position:fixed;inset:66px 0 0;z-index:4}.chat-pane.mobile-open{display:block}.chat-actions .secondary-btn,.chat-actions .danger-btn{padding:8px;font-size:10px}.admin-title{align-items:flex-start;gap:14px}.admin-title .primary-btn{font-size:11px}.admin-grid{grid-template-columns:1fr}.admin-card.wide{grid-column:auto}.user-form,.canned-form{grid-template-columns:1fr}.user-form fieldset,.user-form>button,.canned-form .grow{grid-column:auto}.data-row{align-items:flex-start;flex-wrap:wrap}.data-row>div:first-child{flex-basis:100%}.permission-editor{align-items:flex-start;flex-direction:column}.stats-grid{grid-template-columns:1fr 1fr}.top-actions{gap:5px}.ghost-btn{padding:8px}.bubble{max-width:86%}}

/* Sohbet başlığı ve mesaj yazma alanı sabit; yalnızca mesaj geçmişi kayar. */
.conversation-pane,.conversation-list,.chat-pane,.active-chat{min-height:0}
.chat-pane,.active-chat{overflow:hidden}
.chat-head,.composer{flex:0 0 auto}
.message-list{flex:1 1 0;min-height:0;overflow-y:auto;overscroll-behavior:contain}

/* Gelen kutusu okunabilirlik ve durum göstergeleri. */
.conversation-time{font-size:12px;font-weight:700;color:#64736b}
.conversation-preview{font-size:12px;color:#637269;margin-top:7px}
.branch-pill{font-size:12px;padding:4px 8px;color:#31483c;background:#e5f1ea}
.chat-meta{display:flex;align-items:center;gap:8px;margin-top:6px}
.chat-location{font-size:12px;color:var(--muted)}
.status-badge{display:inline-flex;align-items:center;min-height:22px;padding:3px 9px;border-radius:999px;font-size:10px;font-weight:850;letter-spacing:.02em}
.status-open{background:#dcf7e9;color:#08734e}
.status-pending{background:#fff1c7;color:#8a5a00}
.status-bot{background:#e5efff;color:#255aa8}
.status-closed{background:#edf0ee;color:#59675f}
.attach-btn{display:flex;align-items:center;justify-content:center;line-height:1}
.attach-btn>span{display:block;line-height:1;transform:translateY(-1px)}

/* Yönetim paneli test modu. */
.section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.section-heading h2{margin-bottom:0}.test-mode-help{max-width:820px;margin:-6px 0 18px;font-size:13px;line-height:1.55}.test-mode-form{display:grid;grid-template-columns:minmax(260px,.8fr) minmax(320px,1.5fr) auto;align-items:end;gap:18px}.test-mode-form>label:not(.switch-row){display:grid;gap:7px;font-size:12px;font-weight:750;color:#4c5c53}.test-mode-form textarea{width:100%;resize:vertical;border:1px solid #dbe4de;background:#fff;border-radius:11px;padding:12px;color:var(--ink);outline:none}.test-mode-form small{font-size:10px;font-weight:500;color:var(--muted)}.switch-row{min-height:82px;display:flex;align-items:center;gap:12px;padding:14px;border:1px solid var(--line);border-radius:13px;background:var(--soft);cursor:pointer}.switch-row input{width:20px;height:20px;accent-color:var(--green)}.switch-row span{display:grid;gap:4px}.switch-row strong{font-size:13px}
@media(max-width:820px){.test-mode-form{grid-template-columns:1fr}.test-mode-form .primary-btn{width:100%}}